FAQS

PRE-ORDER

Due to high demand of this product we have opted to run a pre-order to give those the best chance to guarantee their purchase. This Pre-order will run for a limited time only and once closed any remaining stock will go on general sale. Stock will be limited and once sold out there will be simply No-Resale! 

 

SHIPPING 

What will my postage & packaging cost? 

  • UK Orders will cost £6 delivery and will be delivered by Royal Mail within 3-5 working days from date of dispatch (only once tracking code is received). 
  • European & ROW orders will cost £12 (EU) and £17.50 (ROW) &  will aim to be delivered by Royal Mail within 5-10 working days from date of dispatch ( only once tracking code is received). 

When can I expect my product? 

Please wait for your dispatch email to be sent via our store system. This will be sent once your order has been processed with your carrier Tracking number.

  • UK Orders will aim to be received 3-5 workings days from date of dispatch.
  • European and ROW orders will aim to be received within 5-10 working days from date of dispatch. (this is subject to EU & International shipping time frames stated but can change due to high season)

We will aim to get you your order within 28 working days of purchase (this excludes weekends)

What if package doesn’t arrive?

Please contact our customer service team by completing the form https://dance-macabre.com/customer-service/

What if i’m not at the address to take my package? 

Not to worry! We are sending your package via a secure and tracked service, these will be able to be posted to your address as would a normal letter so you will not need to be present to receive your item.

 

RETURNS/REFUNDS

What if I want to refund or return my product? 

Due to the nature of this product being made to order it is therefore non-refundable.

 

SUPPORT 

What if my product is faulty?

if your product is faulty you will have to let us know about this within 7 days of receiving your item. 

Please do this by contacting our customer service team with your query by completing the form in the how to get support section (BELOW)

How to get support?

Please contact our customer service team with your query by completing the form https://dance-macabre.com/customer-service/

You must complete a customer service for any query around the USB to be handled. Any attempts to contact Dance Macabre & Simula Socials will be auto responded to and will direct you back to the customer service form on our website.

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